Privacy Policy

Privacy Policy

Last Updated: October 12, 2026

1. Introduction

Welcome to Olio Hakizimana LLC.

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy describes how Olio Hakizimana LLC ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, browse our products, make a purchase, or communicate with us.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By using our website, you acknowledge the information provided in this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

Order and Transaction Information

  • Products purchased

  • Order details and purchase history

  • Payment status and transaction records

  • Shipping and delivery information

  • Returns and refund requests

Payment information is processed through the payment services available at checkout. We do not need to receive or store complete payment card details to fulfill orders.

Device and Usage Information

We and our service providers may automatically collect certain technical information, such as:

  • IP address

  • Browser type and device information

  • Website pages visited

  • Referring website information

  • Cookies and similar technologies

Customer Communications

If you contact us, we may collect the information you provide in your messages, including questions, feedback, and customer support requests.

3. How We Use Your Information

We may use personal information for the following purposes:

  • Processing and fulfilling orders

  • Arranging shipping and delivery

  • Providing customer support

  • Handling returns, refunds, and exchanges

  • Sending order confirmations and transactional updates

  • Maintaining and improving our website

  • Detecting and preventing fraud or unauthorized activity

  • Complying with applicable legal obligations

  • Sending promotional communications where permitted by law and based on applicable consent or opt-out requirements

We use personal information only for legitimate business purposes and as otherwise permitted by applicable law.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential store functionality and improve the shopping experience.

These technologies may be used to:

  • Remember shopping cart contents

  • Maintain website functionality

  • Understand website traffic and performance

  • Improve navigation and usability

  • Support analytics and advertising features, where enabled

Some cookies are necessary for the operation of our online store, while others may be optional.

You can manage certain cookie preferences through your browser settings and any privacy controls made available on our website.

Disabling certain cookies may affect the functionality of some website features.

5. How We Share Personal Information

We may share personal information with trusted service providers when necessary to operate our business and fulfill customer orders.

These providers may include:

  • Shopify: To support our online store and e-commerce operations.

  • Payment Service Providers: To securely process transactions.

  • Shipping and Fulfillment Providers: To arrange delivery and provide shipment updates.

  • Technology and Hosting Providers: To maintain website functionality and security.

  • Analytics and Marketing Providers: Where applicable, to measure website performance and support marketing activities.

We may also disclose information when required by law, to respond to lawful requests, or to protect our legal rights.

We do not sell customer contact lists for monetary compensation. However, certain advertising or analytics activities, if enabled, may be considered a sale or sharing of personal information under some U.S. state privacy laws.

Where required, we will provide applicable privacy notices and choices.

6. Payment Security

Payments made through our website are processed by the payment providers available during checkout.

These providers maintain their own security practices and privacy policies.

We take reasonable steps to protect information associated with purchases and use service providers that support secure payment processing.

Please note that no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions and fulfill orders

  • Provide customer support

  • Maintain appropriate business records

  • Resolve disputes

  • Comply with tax, accounting, and legal requirements

  • Protect against fraud and misuse

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we take appropriate steps to delete, anonymize, or securely retain it where legally necessary.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we maintain about you.

  • Requesting correction of inaccurate information.

  • Requesting deletion of eligible personal information.

  • Requesting information about how personal data is used or disclosed.

  • Opting out of certain targeted advertising or data-sharing activities, where applicable.

  • Withdrawing consent where processing is based on consent.

Some requests may be subject to legal exceptions, including requirements to retain transaction records or comply with applicable laws.

To submit a privacy-related request, please contact us at palenikkristin@hotmail.com.

We may need to verify your identity before processing certain requests.

We will respond in accordance with applicable legal requirements.

9. Marketing Communications

If you subscribe to promotional emails or otherwise authorize marketing communications, we may send you information about products, promotions, or store updates.

You can opt out of promotional emails at any time by using the unsubscribe link included in the message or by contacting us directly.

Even if you opt out of promotional communications, we may still send necessary transactional messages related to your orders or customer service requests.

10. Third-Party Websites and Services

Our website may contain links to external websites or services operated by third parties.

We are not responsible for the privacy practices or content of independent third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our website and products are intended for general consumers and are not specifically directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

12. International Data Processing

Although our store currently ships only within the United States, some of our technology and service providers may process or store personal information in other jurisdictions.

When personal information is processed across borders, we take reasonable steps, as appropriate, to work with service providers that maintain applicable privacy and security safeguards.

13. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include the use of secure e-commerce technology, access controls, and appropriate service provider safeguards.

However, no online system or method of electronic transmission is completely secure.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage customers to review this Privacy Policy periodically.

15. Contact Information

If you have any questions about this Privacy Policy, how your personal information is handled, or how to exercise your privacy rights, please contact us.

Company Name: Olio Hakizimana LLC

Email: palenikkristin@hotmail.com

Phone: +1 (307) 855-1248

We value your privacy and appreciate your trust in Olio Hakizimana LLC.