Refund Policy

Return & Refund Policy

Last Updated: October 12, 2026

Thank you for shopping with Olio Hakizimana LLC. We are committed to providing quality electronic products and a positive shopping experience.

If you are not completely satisfied with your purchase, please review our Return & Refund Policy below for information about returns, refunds, damaged products, and order cancellations.

1. Return Eligibility

We offer a 30-day return policy, which means you may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be in its original condition, unused, and free from damage caused by improper handling.
The product must include its original packaging, accessories, and any included components.
Proof of purchase or an order number must be provided.

To request a return, please contact us at palenikkristin@hotmail.com.

Please do not send any items back without contacting us first and receiving return instructions.

2. How to Request a Return

To initiate a return, please follow these steps:

Contact us at palenikkristin@hotmail.com within 30 days of receiving your order.
Provide your order number, the product name, and the reason for your return.
Include photographs if the product is damaged, defective, or incorrect.
Wait for our return instructions before shipping the item back.

Once your return request has been reviewed, we will provide the applicable return instructions.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number, a description of the issue, and photographs when available.

We will review your request and work with you to determine an appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

For confirmed cases involving defective, damaged, or incorrectly shipped products, we will cover the reasonable return shipping costs when a return is required.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

Products damaged due to misuse, improper installation, or unauthorized modifications.
Items missing essential components or accessories due to customer handling.
Products that cannot be safely resold due to hygiene or safety concerns, where permitted by applicable law.

For headphones and other personal-use electronic accessories, return eligibility may depend on the product's condition and whether it has been used.

These restrictions do not limit any rights you may have under applicable consumer protection laws.

5. Return Shipping Costs

For returns due to a change of mind, incorrect product selection, or other reasons not related to a product defect or seller error, customers are responsible for return shipping costs.

For confirmed defective, damaged, or incorrectly shipped products, Olio Hakizimana LLC will cover reasonable return shipping costs when a return is required.

Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by law.

We recommend using a trackable shipping service when returning products.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund request.

If your refund is approved, it will be issued to your original payment method.

Approved refunds are generally processed within 5–10 business days after the return has been inspected and approved.

Please note that your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after the expected processing period, please contact us for assistance.

7. Exchanges

If you would like to exchange a product, please contact us to discuss the available options.

Exchanges are subject to product availability and the condition of the returned item.

If a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at palenikkristin@hotmail.com.

We will make reasonable efforts to accommodate cancellation requests before the order has shipped.

Once an order has been dispatched, cancellation may no longer be possible. You may request a return after delivery in accordance with this policy.

9. Refunds for Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us so we can review the shipment status.

If a package is confirmed lost during transit, we will review the circumstances and determine an appropriate resolution, which may include a replacement or refund.

Any resolution will be handled in accordance with applicable laws and our shipping policies.