Shipping Policy

Last Updated: October 12, 2026

Thank you for shopping with Olio Hakizimana LLC. We are committed to providing a smooth and reliable shopping experience. Please review our Shipping Policy below for important information about order processing, shipping times, delivery, and related services.

1. Order Processing

All orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and public holidays.

Please note that order processing time is separate from shipping time.

During holidays, promotional events, or periods of high order volume, processing times may be longer than usual.

2. Shipping Destinations

We currently ship within the United States only.

We do not offer international shipping at this time.

Shipping availability may vary depending on the product and delivery address. Available shipping options will be displayed at checkout.

3. Shipping Times

Our estimated shipping and delivery times are as follows:

Order Processing Time: 1–2 business days
Estimated Shipping Time: 3–7 business days after dispatch
Estimated Total Delivery Time: 4–9 business days

Please note that all delivery times are estimates and are not guaranteed.

Delivery times may vary depending on the destination, shipping carrier, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Costs

Shipping fees are calculated at checkout based on the shipping destination, selected shipping method, and applicable order details.

The total shipping cost will be displayed before you complete your purchase.

Customers can review all applicable shipping charges during checkout before placing an order.

5. Order Tracking

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for the shipping carrier to update the tracking status.

If you have questions about your shipment or tracking information, please contact our customer support team.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at palenikkristin@hotmail.com.

We will make reasonable efforts to accommodate address corrections before shipment. However, we cannot guarantee that changes can be made after an order has been processed or shipped.

Additional shipping charges may apply if a package needs to be reshipped due to an incorrect or incomplete address provided at checkout.

7. Shipping Delays

Although we strive to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including:

Severe weather conditions
Carrier delays or transportation disruptions
Public holidays
Unexpected logistical issues

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you in reviewing the shipment status.

8. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

Your order number
A description of the problem
Relevant photographs, if the item or packaging is damaged

We will review the situation and assist you in finding an appropriate resolution in accordance with our store policies and applicable laws.

9. Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages.

If this occurs, the items may arrive at different times. Tracking information will be provided when available.

10. Order Changes and Cancellations

If you wish to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before shipment. However, once an order has been shipped, modifications or cancellations may no longer be possible.

For information about returning an item after delivery, please refer to our Return & Refund Policy.